Privacy Policy

DOLLYBROOK RESORT LLC

Registered Office: 5408 N Kedzie Avenue, Chicago, IL 60625, USA
Tax ID: 93-2069162
Legal Representative: Administrator Mihai Lehene
Privacy Contact: Madison Jaqua, mjaqua@jaquarealtors.com
Governing Law: State of Michigan

Effective Date: [Current Date] Last Updated: [Current Date]

1. INTRODUCTION

This Privacy Policy describes how Dollybrook Resort LLC ("Company," "we," "us," or "our") collects, uses, stores, and protects your personal information when you book accommodations with us or use our services. This policy applies to all guests, website visitors, and individuals who interact with our services.

By making a reservation or using our services, you consent to the collection and use of your information as described in this Privacy Policy.

2. INFORMATION WE COLLECT

2.1 Personal Information You Provide

We collect the following information directly from you:

Required for Booking:

  • Full name
  • Valid government-issued identification (we photograph ID for verification but do not store these images)
  • Phone number
  • Email address (optional)
  • Number of guests in your party, including children

Payment Information:

  • Payment processing is handled entirely by third-party payment processors
  • We do not collect, store, or have access to your payment card details

2.2 Information We Collect Automatically

Website and Digital Activity:

  • Website usage data through cookies and analytics
  • IP address and device information
  • Browser type and version
  • Pages visited and time spent on our website

Booking Platform Information:

  • Information shared through third-party booking platforms (Airbnb, Booking.com, VRBO, Jaqua)
  • Platform-specific user data as permitted by each platform's terms

2.3 Information We Do Not Collect

  • We do not knowingly collect personal information from children under 13
  • We do not collect biometric data
  • We do not store payment card information
  • We do not permanently store identification document images

3. HOW WE USE YOUR INFORMATION

3.1 Primary Business Purposes

We use your information to:

  • Process and confirm reservations
  • Provide check-in instructions and access codes
  • Communicate about your stay
  • Address maintenance or emergency situations
  • Comply with legal and tax obligations

3.2 Marketing and Communications

With your consent, we may use your information to:

  • Send promotional emails and newsletters
  • Inform you about special offers and availability
  • Share content on our social media platforms (with your explicit permission)
  • Improve our services based on guest feedback

3.3 Legal and Operational Requirements

We may use your information to:

  • Comply with applicable laws and regulations
  • Respond to legal requests or court orders
  • Protect our rights, property, and safety
  • Maintain business records as required by law

4. HOW WE SHARE YOUR INFORMATION

4.1 Third-Party Service Providers

We share your information with trusted service providers who assist in our operations:

Booking Platforms:

  • Airbnb
  • Booking.com
  • VRBO
  • Jaqua Vacation Rentals

Communication Services:

  • Mailchimp (for email marketing and communications)

Technology Services:

  • Amazon Web Services (AWS) for cloud storage
  • Website analytics providers

4.2 Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes, court orders, or government requests
  • Enforce our Terms and Conditions
  • Protect our rights, property, or safety
  • Protect the rights, property, or safety of others

4.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the acquiring entity as part of the business assets.

4.4 What We Do Not Share

  • We do not sell your personal information to third parties for their marketing purposes
  • We do not share your information with unrelated companies for their independent use
  • We do not transfer your data internationally except through our approved US-based service providers

5. DATA STORAGE AND SECURITY

5.1 Storage Location and Duration

  • Your information is stored securely using Amazon Web Services (AWS) cloud infrastructure
  • We retain your personal information for 7 years for tax and business record purposes
  • Marketing communications data is retained until you opt out or request deletion

5.2 Security Measures

We implement appropriate technical and organizational security measures to protect your information, including:

  • Encrypted data transmission and storage
  • Access controls and authentication requirements
  • Regular security assessments and updates
  • Staff training on privacy and security practices

5.3 Data Breach Response

In the unlikely event of a data breach affecting your personal information, we will:

  • Take immediate steps to secure our systems
  • Notify affected individuals as required by law
  • Cooperate with law enforcement and regulatory authorities
  • Implement additional security measures to prevent future incidents

6. YOUR PRIVACY RIGHTS

6.1 Access and Correction

You have the right to:

  • Access the personal information we have about you
  • Request corrections to inaccurate or incomplete information
  • Update your contact preferences and information

6.2 Marketing Opt-Out

You can opt out of marketing communications by:

  • Clicking the "unsubscribe" link in our emails
  • Contacting us directly at mjaqua@jaquarealtors.com
  • Updating your preferences through booking platforms where applicable

6.3 Data Deletion

You may request deletion of your personal information, subject to:

  • Legal requirements for record retention
  • Legitimate business interests
  • Contractual obligations

6.4 California Residents

If you are a California resident, you may have additional rights under state law. While we do not currently fall under CCPA requirements, we respect your privacy preferences and will work with you to address your concerns.

7. COOKIES AND WEBSITE ANALYTICS

7.1 Cookie Usage

Our website uses cookies to:

  • Improve user experience and website functionality
  • Analyze website traffic and usage patterns
  • Provide relevant content and advertisements
  • Remember your preferences and settings

7.2 Analytics

We use website analytics services to understand how visitors use our site. This helps us improve our services and user experience. You can typically disable cookies through your browser settings.

8. THIRD-PARTY BOOKING PLATFORMS

When you book through third-party platforms (Airbnb, Booking.com, VRBO, Jaqua), you are also subject to their privacy policies. We encourage you to review the privacy practices of any platform you use to book our services.

9. SOCIAL MEDIA

9.1 Social Media Integration

We maintain social media presences on various platforms. Any information you share on our social media pages is governed by the respective platform's privacy policy.

9.2 Guest Content Sharing

We may share guest photos or reviews on our social media or website only with your explicit written permission. You may revoke this permission at any time.

10. INTERNATIONAL CONSIDERATIONS

10.1 Service Provider Locations

Some of our service providers may process your information outside of the United States. We ensure these providers maintain appropriate privacy and security standards.

10.2 International Guests

We welcome international guests. If you are visiting from the European Union or other regions with specific privacy laws, please contact us to discuss how your local privacy rights may apply.

11. CHILDREN'S PRIVACY

We do not knowingly collect personal information from children under 13 years of age. Our services are directed to adults 21 and older. If you believe we have inadvertently collected information from a child under 13, please contact us immediately.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Sending notice to your email address on file
  • Providing notice through booking platforms where applicable

Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

13. CONTACT INFORMATION

13.1 Privacy Questions and Concerns

For all privacy-related inquiries, requests, or concerns, please contact:

Privacy Contact: Madison Jaqua Email: mjaqua@jaquarealtors.com

Company Information: Dollybrook Resort LLC 5408 N Kedzie Avenue Chicago, IL 60625, USA Legal Representative: Administrator Mihai Lehene

13.2 Response Time

We will respond to privacy inquiries within 30 days of receipt. For urgent matters, please indicate the urgency in your communication.

14. GOVERNING LAW

This Privacy Policy is governed by the laws of the State of Michigan and applicable federal laws. Any disputes arising from this Privacy Policy will be resolved in the appropriate courts of Michigan.

ACKNOWLEDGMENT

BY USING OUR SERVICES OR PROVIDING YOUR PERSONAL INFORMATION TO DOLLYBROOK RESORT LLC, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY AND CONSENT TO THE COLLECTION, USE, AND DISCLOSURE OF YOUR INFORMATION AS DESCRIBED HEREIN.

Last Updated: [Current Date]

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